• Customer Service

    Questions about your order or the ordering process?

  • Call: 1-201-678-9300
    or e-mail us at Orders[at]@JoltGum.com

    No credit? No problem!
    Send us the following:

    • A check or money order including the price of shipping

    • A description and the amount of what you are buying

    • Your address, phone number and e-mail

    • Your preferred shipping method (add extra if you would like
      overnight, 2-day or international)

    Address it to:
    GumRunners, LLC
    P.O. Box 392
    Jersey City, NJ 07303


    General Info:
    Information[at]GumRunners.com

    Internet and phone order questions:
    Orders[at]Gumrunners.com

    Order JoltGum in big quantities for your office or stores:
    GumSales[at]GumRunners.com

    Satisfaction Guaranteed or Your Money Back!

    We are confident that you will be completely satisfied with your purchase. However, if for any reason you are not satisfied, simply return your purchase, along with the packing list, within 14 days from the date of purchase, for a full exchange or refund of the merchandise price. Delivery charges and return shipping charges are not refundable. If we provided free or discounted shipping on your order, we must deduct the cost of the shipping from the refund. T-shirts and apparel are returnable/exchangeable if they are still in new condition. If we ship your purchase and the package is returned to us because you are unavailable to receive it, we will either refund your purchase minus the cost of shipping or we can reship it to you for an additional shipping charge.

    Shipping Rates

    For Jolt Gum, Jolt Mints and Apparel, shipping prices are fixed as follows:

    UPS or FedEx Ground $4.99 – 5-10 business days (USA only)

    UPS or FedEx 2-day: $12.99. Orders must be received by 3:00 p.m EST to ship next day.

    Overnight - $24 (USA only). Orders must be received by 3:00 p.m EST to ship the next day. If you really, really need it fast, call us and we'll do what we can to ship it same day.

    International - We do not ship outside of the USA

    Secure Ordering

    We use a secure server (SSL) to keep all your information absolutely secure and confidential. We use 128 bit encryption which is considered in highbrow computer lingo.... "pretty darn safe." Your credit card information is processed through shopify payments, one of the biggest and most secure payment gateways.

    Privacy Policy

    We will NOT share your information with anyone outside of GumRunners. We will NEVER sell, share, trade or in any other way release your information.

    We're so serious about this, that we will not even retain your credit card information after we've processed your order. So, if you want to order again in the future, you'll need to re-enter your information. Our site uses cookies (tiny bits of information placed on your computer – usually kept in a file called "cookies") to maintain shopping cart information, and to provide and track the effectiveness of special promotions and offers. If your cookies are turned off, the shopping process may not work properly. We request customer information (billing, shipping and email address) as well as financial information (account or credit card numbers) only for the purposes of processing and shipping orders and announcing company news/promotions to our customers.

    We may place you on our e-mail list for future offers. As mentioned above, we will NEVER sell or share that list. Ever. If you don't want to be on the mailing list, tell us and we'll take you off immediately.

    Terms of Use

    If you visit or shop at JoltGum.com or GumRunners.com you accept these conditions. Please read them carefully.

    Applicable Law

    By visiting JoltGum.com, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and GumRunners LLC or its affiliates.

    Disputes

    Any dispute relating in any way to your visit to JoltGum.com or to products you purchase through JoltGum.com shall be submitted to confidential arbitration in New Jersey.

    We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.